Shipping
Orders placed online are typically processed to ship within 2 business days. Please note that orders are not processed on Saturdays and Sundays as well as on public holidays. Once the order has been shipped, it will take 2-5 business days to be delivered within the EU. Shipping charges will be calculated at checkout. Orders above 150 EUR have free delivery.
For any questions regarding your shipment, email: hola@ensotimeless.com
Returns
We want you to be happy with your purchase but if you are not, you can return any item within 7 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and unopened with its original packaging.
Our returns policy does not affect your legal right to cancel your order within 30 minutes of placing it or your legal right to return any faulty or misdescribed products. However, it needs to be done within 7 days of receipt of the product. The product can be returned in-store or sent to us by courier within 7 days. Please note, we are not able to refund any postage charges.
Contact us via email to arrange the return. (Returns and Exchanges are not valid for customized orders.)
Exchanges
Exchanges follow the same procedure as returns. Any products received as a gift can be exchanged or swapped for a gift voucher however gifts cannot be returned without the original receipt and payment method.